Decoding Customer Experience | Mark Levy | Substack
About Decoding Customer Experience CX leadership is harder than it looks. Decoding Customer Experience makes sure you're never facing it alone. Decoding Customer Experience (DCX) is a publication for customer experience leaders who sit at the intersection of customers, operations, and growth. It’s built for people who are accountable for outcomes, but don’t control all the levers — CX, digital, product, care, and operations leaders working inside complex organizations where change is messy, and expectations keep rising. Decoding Customer Experience (‘DCX’) exists for one reason: to make you the CX leader your organization can’t afford to lose.
Category: Business